SHIPPING

We use registered local courier companies for orders within India and Indonesia and DHL Express for International orders. 

As we are a make-to-order brand, orders go into production only after they are confirmed online to minimize wastage. International orders are usually delivered within 7 – 20 working days, and domestic orders within 1- 14 working days. 

Please note that Saturdays, Sundays, and public holidays are not working days for standard deliveries.

SHIPPING CHARGES

Shipping charges for international and local orders are calculated based on location, weight, and volume of the shipment. Standard shipping charges start from INR 300 and go up to INR 5000.

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties and taxes for international orders are not included in your order and are separate from shipping and handling charges paid at checkout. The applicable duties and taxes vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, etc.) at the time of delivery after receiving an invoice from the shipping agent.

SHIPPING OF PRODUCTS

All orders are processed from our warehouse in Bogor, Indonesia. Orders will be delivered to the shipping address provided at checkout.

TRACKING PACKAGE

Once your order is processed and shipped, you can track it using the consignment/tracking number on the shipping agency’s website. You will receive an email with your tracking number and shipping agency information. You can also track your order under your account – Order history.

NON-AVAILABILITY OF DELIVERY

Our delivery partners will attempt to deliver your package three times before returning it to us. Please provide a complete and accurate shipping address, including zip code and a mobile number, to ensure faster delivery.

MODES OF PAYMENT

We accept all major debit and credit cards (including Mastercard, Visa, and American Express) and provide net banking options across major banks for local transactions. For international transactions, we accept major credit cards (including Mastercard, Visa, and American Express) and offer third-party payment gateways such as Midtrans, TazaPay, Xendit, Raser Pay, Google Pay, and Paytm.

At People of Baju, we want to ensure your satisfaction with your online shopping experience. Please read the following policy carefully regarding cancellations, refunds, returns, and exchanges.

CANCELLATION & REFUND

Customers can request cancellation and refund within the first two days of placing an order. As we are a designer label that follows a made-to-order model, cancellation and refund are not possible once an order goes into production. Our production process involves hand block printing, hand embroideries, stitching, and hand-finishing of garments, which are time-sensitive and labor-intensive. Therefore, orders already underway cannot be canceled or refunded.

Our current fulfillment timeline is 35-40 business days. This timeline does not include delays caused by unforeseen events such as natural disasters, wars, calamities, or epidemics. If any of these events occur, your order will be processed and dispatched after our production and supply chains resume smoothly.

RETURNS

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with the tag. You must return the item within five days.

REFUNDS 

NO REFUNDS

As all products are handcrafted and made-to-order, we do not offer refunds, cash refunds, credit notes, or store credits under any circumstances.If a customer is dissatisfied with a purchase, an exchange request may be submitted in accordance with our Exchange Policy below.

Please note that shipping costs for returning the item are the responsibility of the customer.

EXCHANGES (if applicable)

Exchange requests may be considered within 5 days of delivery, subject to approval by our team.

Products must be:

• Unused
• Unwashed
• In original packaging
• With all original tags attached

Once received and inspected, we will determine eligibility for exchange.

Exchanges are subject to product availability.

Exchanged items must be of equal or higher value than the original purchase. Any price difference must be paid by the customer before shipment.

The customer is responsible for:

• Shipping the original item back to us.
• Shipping charges for the replacement item.

All shipping costs associated with an exchange are non-refundable.

If you have any questions regarding our return and refund policy, please contact us at info@peopleofbaju.com

Due to the handcrafted nature of our products, slight variations in lace, embroidery, hand-block printing, weaving, texture, color, placement, and measurements may occur. These variations are inherent characteristics of handmade products and shall not be considered defects, faults, or grounds for return, refund, exchange, or compensation.

Product images are provided for representation purposes. Due to handcrafted production methods, slight variations may occur between pieces. Unless expressly stated in the product description, exact placement, dimensions, length of lace detailing, embroidery positioning, and handcrafted elements may vary.

All exchange requests are subject to final inspection and approval by People of Baju. We reserve the right to reject any exchange request if the returned product shows signs of wear, use, damage, alteration, washing, perfume, stains, or is not returned in its original condition.